Terms & Conditions

1. General terms & conditions
The agreements on the sale and terms and conditions of the sale may be diverse, however, only agreements confirmed in writing will apply.

2. Conclusion of the contract
A written contract is binding for the customer. A contract can be concluded in English.

3. Storage of the contract
All contracts are archived at E-NET d.o.o., Liminjanska cesta 111, LUCIJA – LUCIA, 6320 Portorož – Portorose. Should a customer require a copy of their contract, it can be obtained at the previously mentioned location.

4. Delivery time
The regular delivery time is 7-15 days or as specified at a specific product. If goods are delivered or if the client is informed that the goods were prepared for a personal pick up within this time frame, our obligations to the customer are considered fulfilled. In case the customer requests a different delivery time, this should be agreed upon in writing. The delivery time shall be expanded appropriately in case of greater force and state of emergency which we can not control, or in cases when we can prove that our suppliers failed to deliver the goods. Should the delivery time be longer than two months, the customer can withdraw the order. The customer is entitled to a claim for compensation only if the mistake is on our part. We are obliged to inform the customer immediately in case of extended delivery times. If we can not deliver the goods, we are obliged to return the money to the customer immediately. Delivery lasts only until the stocks run out. We reserve the right to decline an order in case the customer does not fulfil their obligations.

5. Prices and payments
All prices include VAT. In case the order of the delivery lasts more than 2 months after the written agreement, the current price will apply, unless agreed otherwise in writing. If the price changes between order and delivery, we are entitled to change the prices. Payments can be made by invoice or on delivery.  In case of payment on delivery, the DPD and GLS charges an extra fee for the payment (cash on delivery).

6. Meaning of Total price
Total price is the price with the online discount, available to our registered users. This price includes VAT. If you are not our registered user yet, you can register now. Sign up to make your purchase cheaper!

7. Validity of the offer on our website
The offer is valid until the publication of a new price of the item or until the stocks run out.

8. Product pictures
Product pictures are symbolic.

9. Right of withdrawal from the contract in accordance with Article 43 of the Consumer Safety Act (ZVPot)
The customer has the right to withdraw from the contract without having to provide a reason for their decision. The message is considered on time if it was sent within the deadline. In case of a regular withdrawal from the contract, any payments made by the customer will be returned as soon as possible, within 30 days after the notification of the withdrawal. The only expense a consumer is obliged to pay when withdrawing from the contract is the expense of returning the goods. If the consumer has already received the money or goods before withdrawing from the contract, they must return it to the company within 30 days of informing about the withdrawal. Returning the goods within the deadline for the withdrawal of the contract is also considered as informing of a withdrawal from the contract. The received goods must be returned undamaged and complete, unless it was not the consumer s fault that it was damaged, broken, lost or its amount lessened. Read more: http://www.dz-rs.si/wps/portal/Home/deloDZ/zakonodaja/izbranZakonAkt?uid=ABF75F8779F50131C125792F0040EF6B&db=urad_prec_bes&mandat=VI

10. Status of proprietary rights
The delivered items remain in our property until all the receipts are paid.

11. Transport damage
Please check the received items immediately after delivery in order to see if they are damaged. If the package is damaged from the outside, immediately write a record and send a reclamation to the delivery service after you sign the take of the product. If the package is intact, but the items in it are damaged, also write a record. In both cases also inform us about the damaged items. If you have written a record, we will send you new items immediately.

12. The cost of inaccurate deliveries.
In case of a wrong delivery or a justified reclamation of quality we pay the costs of the normal transport of the returned items. We are not responsible for paying express deliveries.

13. Variation in quality
Small faults, which can occur during the sale, like variation in quality, colour, shape, weight, design, and are technically unavoidable, are not a reason for a refund.

14. Court of competent jurisdiction
The Court in Ljubljana has jurisdictions for all disputes.

15. The company is not a member of any codes

16. Identification
E-NET d. o. o.
Liminjanska cesta 111, LUCIJA – LUCIA
6320 Portorož – Portorose
Slovenija
Tax identification number: SI93210361
Registration number from the Business register of Slovenia: 3361187000

17. Internet connections to our page
Carblix ali E-NET d. o. o. distances itself from the content and design of the web pages, connected to its web page and declares that it doesn t have any influence on them.

18. Others
These Terms & Conditions and our activity are valid under the law of the Republic of Slovenia.

ORDERING ITEMS
Search for items in the online shop and add them to cart. Proceed the purchase by clicking “Cart” in four steps:

Step 1: choose/enter the quantity of items and any possible notes about the order and click “Checkout”.

Step 2: choose the possibility of making an order or creating an invoice

Step 3: check the content of your order/invoice. In case that you would like to change order, please click the icon “Back to items”, where you can delete items from your cart or add them through search of the items. Should you want to cancel the order, click on the icon “Cancel” which will empty your cart.
Order confirmation: by clicking the button “Confirm order” you will submit the order!

Step 4: oversee the summary of the bought/invoice.

Payment
Invoice
An e-mail containing an informative invoice will be sent to you automatically with the list of ordered products. The actual invoice, created based on the real quantity of the products will then be sent to you within the next day. You will be informed in writing or personally if a product you ordered is out of stock. The time for shipping starts the working day after receiving the confirmation of the payment. If the payment is not made within 7 days, the contract will be treated as reversed.
The ordered package will be delivered to your address within 2-15 working days of our receiving the confirmation of the payment.

On delivery
An order confirmation will be automatically sent to your email address. You will be informed in writing or in person if an ordered product is out of stock. The products will be delivered to your address within 2-7 working days of the order.

DELIVERY
Delivery can be made through the Post of Slovenia, DHL, DPD or GLS.
The cost of the delivery is calculated according to the weight of the package.

PROCEDURE OF RETURNING THE ITEMS
What you can change and return?
Please check the items before installation. Later reclamations will not be taken into account. Descriptions and dimensions of the products are only meant as guidelines. We are not responsible for possible deviations.

How to replace items

If you want to replace the items, please follow the instructions listed below:

Pack the items that you want to return.
Add a copy of the receipt.
Please send the items to:
E-NET D.O.O.
Liminjanska 111,
6320 Portorož
Slovenija

It is better to use a delivery service with package tracking, because we are not responsible for lost packages.
To make a new order, please call us.

How to return items
Please follow these instructions
Pack the item you want to return.
Add a copy of the receipt.
Please send the items to ENET D.O.O. Liminjanska cesta 111, 6320 Portorož Slovenia.
It is best to use a delivery service with package tracking, as we are not responsible for any lost packages.

WARRANTY
Products and services have a warranty, if it is indicated on the warranty statement or receipt. The warranty is valid if the instructions from the warranty statement are followed and with the original receipt. The warranty period is listed on the warranty statement or receipt.

The customer can claim the warranty directly from the manufacturer or its authorized service centre. The manufacturer is obliged to perform the warranty service within 45 days from the day they receive the product, otherwise they are obliged to replace the product with a comparable replacement item in good condition.

Also make sure to send a description of the defect (fault) and a copy of the receipt when returning products. Sending costs should be paid by the sender, unless previously agreed otherwise. Unfortunately we do not accept any deliveries we would need to pay for.