FAQ

Shipping, Payment & Returns

Shipping

What if I need to modify my order?

We are unable to amend orders once they have been placed, however, we are able to cancel the order, before being dispatched. Please get in touch with Customer Care/Support as soon as possible after making the order, on [email protected] or +386 (0)5 6771 662, if you would like your order to be cancelled.

Can I send a gift to someone at a different address?

Yes – just enter the recipient’s name and address in the delivery section of checkout and we can send your gift straight to them.

How can I track my delivery?

All orders are shipped quickly, discreetly and standard worldwide shipping by registered post with a tracking number. All orders sent With Post of Slovenia, GLS, DPD or DHL are trackable, so you’ll know when your goodies are about to arrive. As soon as your order is dispatched, we’ll send you an email with your tracking number.

What if I need to change my shipping address?

Please get in touch with Customer Care/Support as soon as possible after making the order, via email at [email protected], or by phone at +386 (0)5 6771 662 and we’ll do our best to make necessary changes. Please be sure to have and/or include your order number, tracking number, and correct shipping address

Payment

Buying Carblix products online has never been easier, safer and faster. Browse our online collection of Carblix and choose the best product suited for you. With many years of experience you can be assured of a very high and professional service. Payments can be made by PayPal, Credit or Debit card (MasterCard, Visa, Maestro, and American Express), Direct Bank Transfer (BACS), Stripe and cash on delivery. We issue refunds for products within 14 days of the original purchase. We recommend contacting us for assistance if you experience any issues receiving our products.

Returns

We have a friendly and knowledgeable team on hand to help with any order queries, so please drop us an email [email protected] or give us a call on +386 (0)5 6771 662 and we’ll do everything we can to sort things out. If you need to return an item we’ll send you a freepost label so you can do this easily, and if you have any other feedback – good or bad – we’d love to hear it.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Still have a question?

Please contact us for more information.