Privacy policy

Who we are?
CARBLIX (“us”, “we”, or “our”) operates the www.carblix.com website (hereinafter referred to as the “Product”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our products and the choices you have associated with that data. We use your data to provide and improve the browsing and shopping experience. By using this website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible on this page: https://carblix.com/service-support/. The CARBLIX website address www.carblix.com is registered and owned by the E-NET d. o. o. company, with the following details:

Business Details
Name: E-NET, trgovina , d.o.o.
VAT ID: SI93210361
CRN: 3361187000

Business Address
Liminjanska cesta 111,
LUCIJA – LUCIA,
6320 Portorož – Portorose
Slovenija (EU)

Contact Details
E-mail: [email protected]
Mon – Fri | 0X:00 – XX:00 (CET)

Bank Details
IBAN: XXXXXXXXXXXXXX
Bank name: XXXX.
BIC / SWIFT: XXXXXX

For any further information or business inquiries please contact us at [email protected]

What personal data we collect and why we collect it?
We collect several different types of information for various purposes to provide and improve your browsing and shopping experience. While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

– E-mail address

– First name and last name

– Phone number

– Address, State, Province, ZIP/Postal code, City and Country

– Cookies and Usage Data

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms
We store user input data sent through the contact forms on this website, along with meta information about the submissions, including the time stamp, the origin IP address, and the user agent (browser). Also, third party services may collect information about website visitors. We currently use Google Analytics, Google AdWord and Mailchimp on this website.

Contact forms used on this website help manage contact form submissions. The information is sent as an email message to the CARBLIX team. The information is also stored in the database on our hosting server for backup and later reference purposes.

We don’t set a particular time limit on storing information because we need it for future reference. If you want your information to be removed from our database, please contact us. We will remove it anytime there are concerns about your privacy.

Cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the website or a third-party to recognize you and make your next visit easier and the website more useful to you.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

When you use and access the www.carblix.com website, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

– To enable certain functions

– We use both session and persistent cookies on the website and we use different types of cookies

– Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. As an European citizen, under GDPR, you have certain individual rights. You can learn more about these rights in the GDPR Guide.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Analytics

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

How we use your data?
We use the information we collect in various ways, including to:

● Provide, operate, and maintain our website
● Improve, personalize, and expand our website
● Understand and analyze how you use our website
● Develop new products, services, features, and functionality
● Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
● Send you emails
● Find and prevent fraud

How long we retain your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data?
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data?
Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data:
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

What third parties we receive data from:

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Industry regulatory disclosure requirements:

Carblix may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Carblix
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
As an European citizen, under GDPR, you have certain individual rights. You can learn more about these guides in the GDPR Guide.

Disclaimer
The information contained on www.carblix.com website is for general information purposes only. Carblix assumes no responsibility for errors or omissions in our products.

In no event shall Carblix be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of our products. Carblix reserves the right to make additions, deletions, or modification to the contents of our products at any time without prior notice. This website may contain links to external websites that are not provided or maintained by or in any way affiliated with Carblix. Please note that the Carblix does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Shipping Policy
All orders are shipped quickly, discreetly and standard worldwide shipping by registered post with a tracking number. The items are shipped in plain, unmarked packages. Our average delivery times are:
– Standard Worldwide Shipping: 2-15 bussines days.
– GLS Shipping: 2-7 bussines days.
– DPD Shipping 2-7 bussines days.
– DHL Express Shipping: 1-5 bussines days.

The products are shipped inside a strong thermo-resistant material to give your products maximum protection. The cost for DHL Express shipping worldwide is € XXXX (incl. TAX). GLS delivery cost depends on the selected country zone and includes TAX:
– Zone 1 (€ XX,00): Austria, Belgium, Denmark, Germany, Italy, Luxembourg, Netherlands.
– Zone 2 (€ XX,00): Czech Republic, France, Hungary, Lithuania, Monaco, Poland, Slovakia, United Kingdom.
– Zone 3 (€ XX,00): Estonia, Finland, Greece, Latvia, Romania, Spain, Sweden.
– Zone 4 (€ XX,00): Croatia.
All orders include a tracking number and will require a signature when delivered to your address.

Packaging
Every product is carefully prepackaged, with the items securely placed inside a cardboard box. Styrofoam padding is included to prevent any damages that might occur during transport.

Payment and Exchange Policy
Buying Carblix products online has never been easier, safer and faster. Browse our online collection of Carblix and choose the best product suited for you. With many years of experience you can be assured of a very high and professional service. Payments can be made by PayPal, Credit or Debit card (MasterCard, Visa, Maestro, and American Express), Direct Bank Transfer (BACS), Stripe and cash on delivery. We issue refunds for products within XX days of the original purchase. We recommend contacting us for assistance if you experience any issues receiving our products.

Customs, duties, taxes and damages
Carblix is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Carblix is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Last updated: Jan 15, 2021